A company is a very intricate system. It’s complicated, it’s elaborated and it’s vast. There are dozens of departments, each of them acting as a pillar that holds the company above sea-level, well afloat. And for every person in the company there’s a computer that enables them to do the work that is required of them.
The human half of the system, can, to a certain degree manage itself. If things start going downhill, a human’s self-preservation instinct kicks in and makes sure that any threats are eliminated or avoided entirely. (We take a vacation; we drink ourselves silly until our mind is a blank)
Computers, however, don’t have such ability. That’s why, a computer is much like a child – it needs to be supervised and it needs to be looked after. This is where IT management comes in: handling your company’s IT assets.
And since computers are the foundation of pretty much every activity in a modern company, the IT department needs to be very effective, very efficient. Human skill aside, the first condition that needs to be met in order for a system to operate effectively is to have a solid infrastructure.
That means that the roads that connect the computers to one another need to be optimized and cleared of any debris.
Security needs to be top notch. The safety of the network is paramount. The firewall needs to be aggressive, without interfering with legitimate Internet traffic and the antivirus needs to be alert, without becoming an inconvenience to the user.
Communication between users and tech supports needs to be excellent. The more it takes for a problem to be conveyed and detailed, the more it will take for it to be resolved.
The system also needs a very competent supervisor. All this information needs to be indexed and labeled. It needs to be easy to access, easy to modify and to control.
Power conflicts are unacceptable, so there cannot be more than one software that monitors the entire system. This could lead to incompatibilities between the multiple systems and conflicts between access protocols that will only hamper the entire process of problem solving.