The ideal scenario of preventing problems altogether needs to be reached
In a business, just as anywhere else, problems will arise. It’s human nature to forget, to be careless and to be fatigued. What’s important is to not accept it as a matter of fact. Progress, in itself, implies overcoming one’s limitations – being more that you were a minute ago. If humans would have accepted the fact that only birds can soar through the sky and only fish can scour the depths of the ocean, we never would have even invented the wheel. So instead of accepting errors, we need to be able to look past them.
No matter how quickly it’s applied, a solution implies that an error has occurred. So if finding a solution IS the problem, how do we solve this? We invest more time and resources in to a prevention system, and less in to an “it’s-broken-quick-we-need-to-stich-this-up” system. Continue reading